Thrive doesn't have a showroom. We're okay with that, though. We believe the truest test is experiencing it in your own home.
We offer a 365-Day Return Policy just in case you don't love how your purchase works in your personal space. You simply ship it back to us within one year and you'll get a refund. If you return it within 7 days of purchase, we'll pay for the return shipping too!
Shipping is always free within the continental United States, no matter how large your order may be. Our primary goal is to get your order to you safe, sound, and on-time.
If for any reason you have to send a product back to us, and it's within 7 days of receiving it, we don't think you should have to pay for it. So you don't. See Details.
You have a year to decide if you love your order.
We know what it's like to buy stuff on the Internet. We understand what it's like to buy a product online out of sheer excitement. When it arrives, it might not be what you expected. Perhaps you found a similar product that you like better, or you've just changed your mind about your purchase. It's an awful feeling to be stuck with something you don't want. We simply don't want this to happen to you. That's why we stand behind our products to keep our customers happy.
We hope that you'll be completely happy with your purchase from Thrive Furniture. If you're not, though, you can return your purchase for a full refund anytime within 365 days of your purchase. If you request a return within 7 days of delivery, we'll even pick up the return shipping bill. That's how confident we are that you'll love the products you order from Thrive.
We don't hide behind gimmicks or hidden fees; however, we have to place a few limitations on our return policy:
If you need to return an item or have questions about our Return Policy, please call us at 1-888-978-9199 or email us at firstname.lastname@example.org. We'll be happy to answer your questions and arrange for the return of your product. Within 72 hours of receiving your returned merchandise, we'll inspect the items to insure that they are in like-new condition. We will then process your request and issue a credit to your credit card or PayPal within seven days. Depending on your card issuer's policies, it may take up to 5 business days after we issue your refund for the credit to appear.
Although most people return items in good faith, a few people enjoy using items and then returning them to essentially receive something for nothing. If by rare chance you are one of these people, we kindly ask you to find another website to supply your merchandise (if you wish, we can make suggestions). We're not a faceless corporation: we care about our customers' satisfaction and we don't want that ruined by a few people with questionable motives.
We have a sense of humor, but we're serious about our Return Policy. We want you to be happy with your purchase, but if you're not we want to make it easy for you to get a refund or a replacement item. Why do we care so much? Because that's what we would want if we were in the same position.