We offer a 365-Day Return Policy just in case you don't love how your purchase works in your personal space. You simply ship it back to us within one year and you'll get a refund. If you return it within 7 days of purchase, we'll pay for the return shipping too!
Shipping is always free within the continental United States, no matter how large your order may be. Our primary goal is to get your order to you safe, sound, and on-time.
If for any reason you have to send a product back to us, and it's within 7 days of receiving it, we don't think you should have to pay for it. So you don't. See Details.
You have a year to decide if you love your order.
Shipping is ALWAYS FREE within the continental United States. Our goal is to ship your product in the safest manner possible while ensuring prompt delivery. We have developed relationships with a variety of carriers specializing in many different kinds of merchandise. For shipments under 50 lbs., we usually use either UPS or FedEx to send your products. For shipments larger than 50 lbs., often we use carriers such as Home Direct or Sun Delivery as they specialize in handling larger merchandise safely.
For shipping to remain free, the shipping company only delivers curbside to your home, business, or building. Your order will be delivered during the scheduled time and you are responsible for moving it to the appropriate space in your home or business. Should you decide you want delivery up stairs or an elevator and placed inside your home, you would need to specify that you want Inside Delivery for your order.
In Stock items usually ship from our factory 1 week after your order has been processed. Made to Order items require 4 weeks production time before they are shipped. You will be notified when your order ships out from our factory.
The map below shows approximate shipping times for the 48 continental United States.
Inside Delivery includes in-home delivery to the room of your choice, making it the ideal method for those in upper-floor apartments. This method also includes removal of all packaging waste. Please note our free delivery will occur Monday - Friday. Should weekend arrangements be needed, they are available for a nominal charge.
White Glove service unfortunately excludes the following circumstances: