We offer a 365-Day Return Policy just in case you don't love how your purchase works in your personal space. You simply ship it back to us within one year and you'll get a refund.
Shipping is always free within the continental United States, no matter how large your order may be. Our primary goal is to get your order to you safe, sound, and on-time.
You have a year to decide if you love your order.
Standard Curbside (Free): This product is delivered for free via our professional and reputable logistics partner. Thrive Home Furnishings will provide you with a tracking number for this item upon dispatch. Once your item arrives at a local facility for delivery, our logistics partner will contact you by date of delivery. Item will be delivered to the threshold (doorstep or lobby) of your delivery address.
Inside Delivery: This piece is eligible for our Inside Delivery service. Inside Delivery includes in-home delivery to the floor and room of your choice making it ideal for those in upper floor apartments. Inside Delivery also includes removal of all waste packaging. Inside Delivery service is $99. Delivery can be arranged on the checkout page. Some restrictions apply
Yesterday, I received the Clifford Table. I unpacked it, set it up, and to my dismay, there were multiple scratches. It's Sunday and I can't get customer service until tomorrow. I hope that the free return and full refund will be honored. I can't imagine it won't be. The website is very customer friendly, but there are different statements about return policy on the website that now have me confused. I hope to report a satisfactory return experience in future posts.
I previously owned a Restoration Hardware Maxwell sofa...the ex took it. So imagine my excitement to find the same sofa at a significantly reduced price on the Thrive website. I read the reviews and placed my order via phone; Jacquie took my order and was ABSOLUTELY awesome. Fun to talk to and was able to offer me an even better discount....that was on April 23. Would you believe that today (June 14), almost two months later, I just now received the sofa?! This was after receiving a series of excitement-inducing emails with inaccurate shipping dates from Thrive. It was absolutely impossible to get a straight answer from anyone with regard to the ship date; it just dragged on and on without any progress. I paid extra for the white glove delivery and was assigned a delivery date for which I stayed home from work....(you know where this is going)...received a call halfway through the day that the couch would not be delivered for another week. After I pulled a nutty on the phone with the shipping agent they were able to make arrangements to have it to me 5 days later instead of 7....which yes, required me to take another day off from work. The sofa is fantastic and exactly what I wanted; it's exactly the same as my Maxwell Sofa from Restoration Hardware. I'm not a complainer and typically am a pretty patient guy but the experience with Thrive once the order was placed and credit card was charged was beyond frustrating and extremely disappointing. There was little follow through, communication was inaccurate and the length of time required to get the couch to me was completely unacceptable. I realize that the shipping is probably not directly Thrive's fault however they gladly took my money and should be partnered with vendors that can be a bit more reliable. In summary, if I had to do it over I honestly think I would have just ordered a new Maxwell sofa from Restoration Hardware (which is on sale at the time of writing this review)....yes it would have been a few more dollars but I would have gladly paid more to get the sofa to me in less time. The sofa is finally in my living room and there's no question that the product is gorgeous and everything I was hoping...but my enthusiasm for it and Thrive Furniture are couched!
I purchased the Grant Sofa in Brompton Brown leather and it was delivered on time. I wasn't sure what to expect, not having seen the sofa in person, but felt reassured by the fantastic return policy. To my pleasant surprise, it was exactly what I expected. Forget the other retailers! I highly recommend buying from Thrive. The sofa is big, but I was able to navigate it up two levels of my house with a couple friends (I didn't get the inside delivery). It looks and feels high quality. Stitching and construction seems rock solid. I have already recommended Thrive to my mother!
Just purchased and recieved the Grant Sofa in Brompton Brown Leather and it is top notch. Don’t waste your money on the Maxwell sofa. I have spent a lot of time sitting on the Maxwell and I can assure you this sofa from Thrive is just as good. I would reccomend to anyone.
I was hoping to read more reviews on this Sofa before I purchased so I feel it's necessary to provide feedback on the outstanding quality. I have had the sofa for two weeks and I can't imagine it being any better. I would reccomend not wasting your money on the similar sofa from the competition as this sofa is as comfortable as it is beautiful.
I absolutely love my new sofa & chair!! They look exactly like the picture online and they are extremely comfy. The customer service provided was outstanding and I would highly recommend Thrive to all of my friends.
We love our Grant Sofa. I felt like I was taking a chance with a company I was not familiar with. The sofa is excellent quality and the customer service was superb (aside from a slight delay in shipping.) I highly recommend Thrive.
We invite you to try out your new furniture for 365 Days. If you are not pleased with your purchase for any reason, please contact our customer service staff. Your item may be returned within 365 days after the purchase date. If the return is within 7 days of your purchase, we will pay the return shipping too! We totally understand that buying furniture online can be stressful. With our 365 day guarantee, we intend on making your purchase as flawless as possible.
Los Angeles is one of the most creative places in America. Our product design process begins here at our Los Angeles design shop, and culminates in the finished product we present here at Thrive Home Furnishings. No detail is overlooked; style and innovation is encouraged. We design our product 15 feet away from where we produce it, giving us the flexibility and creativity that separates us from the pack.
We pride ourselves in producing top-quality products and excellent customer service. Our raw materials are the best quality available, our designers follow the most current ergonomic guidelines, and every aspect of our environmentally friendly manufacturing process takes place in the U.S.A. We are so confident that you will be satisfied with your purchase from Thrive Home Furnishings that we guarantee every product with a no-hassle Lifetime Warranty
We are also committed to ensuring the responsible harvesting of the wood used in our furniture. We carefully monitor where our wood comes from, and use wood that is certified by the Forest Stewardship Council, which establishes strict social, environmental and economic standards for managing and protecting the world's forests.