Our goal is to ship your product in the safest manner possible while ensuring prompt delivery. We have developed relationships with a variety of carriers specializing in many different kinds of merchandise. For shipments under 50 lbs., we usually use either UPS or FedEx to send your products. For shipments larger than 50 lbs., often we use additional carriers as they specialize in handling larger merchandise safely.
For shipping to remain at a low cost, the shipping company only delivers curbside to your home, business, or building. Your order will be delivered during the scheduled time and you are responsible for moving it to the appropriate space in your home or business. Should you decide you want delivery up stairs or an elevator and placed inside your home, you would need to specify that you want Inside Delivery for your order. Redelivery Fees: If a customer is not available or not home to recieve a delivery during an agreed upon scheduled day and time period (2-4 hour) a $75 redelivery fee will apply. Storage Fees: We know things change, but we need to make sure your order stays safe and is cared for properly. If a customer cannot accept or be contacted to recieve delivery of a shipped order, a $50 per day storage fee will be assessed for orders that require storage in a secure storage facility.
All our products are Made to Order items usually require 4 weeks production time before they are shipped. You will be notified when your order ships out from our factory. Shipping times average approximately 1 week for standard curbside delivery and may take 2 or more weeks for inside delivery.
White Glove Delivery
Includes in-home delivery to the room of your choice, making it ideal for those in upper-floor apartments. This method also includes any removal of all packaging waste. Some restrictions apply. The fee is an additional $250 on top of the regular curbside delivery.
White Glove Delivery Exceptions
White Glove service unfortunately excludes the following circumstances:
- Deliveries involving unusual conditions such as hoists onto balconies or through windows
- Delivery of merchandise above the third floor without the availability of an elevator
- More than a 2 man delivery team needed
- This mehod of delivery will be an additional 2 weeks