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Shipping and Return

Shipping

Our goal is to ship your product in the safest manner possible while ensuring prompt delivery. We have developed relationships with a variety of carriers specializing in many different kinds of merchandise. For shipments under 50 lbs., we usually use either UPS or FedEx to send your products. For shipments larger than 50 lbs., often we use additional carriers as they specialize in handling larger merchandise safely.

All our products are Made to Order items usually require 1-3 weeks production time before they are shipped. You will be notified when your order ships out from our factory. Shipping times average approximately 1 week for standard curbside delivery depending on the shipping zone. We will do our very best to get you your wonderful new furniture as fast as possible!

For shipping to remain at a low cost, the shipping company only delivers curbside to your home, business, or building. Your order will be delivered during the scheduled time and you are responsible for moving it to the appropriate space in your home or business.

Redelivery Fees: If a customer is not available or not home to recieve a delivery during an agreed upon scheduled day and time period (2-4 hour) a $75 redelivery fee will apply. Storage Fees: We know things change, but we need to make sure your order stays safe and is cared for properly. If a customer cannot accept or be contacted to recieve delivery of a shipped order, a $50 per day storage fee will be assessed for orders that require storage in a secure storage facility.

Order Process

Orders placed through our online store are processed within 24 hours of receipt or on the following Monday if placed over a weekend. During holidays, orders are processed the following open business day.

Upon receipt of your order, our fulfillment department will confirm your receipt and email a confirmation, which includes an estimated ship date. This estimated ship date is only an estimated timeframe for shipping. Fulfillment of orders is based on product availability. Orders are subject to ship before or after estimated ship date.

In the event of unforeseeable production delays, we will keep you updated on the status of your order. If you would like to receive a status update on your order please contact support@thrivefurniture.com.

An order cannot be canceled once an order has been released into production. If you choose to cancel your order once it has been put into production there will be a 30% cancellation fee.

Shipping Address and Billing Address Protocols

For your protection against fraud, all online orders processed with a shipping address that differs from the credit card billing address will be contacted prior to the order being placed into production. A Thrive Home Customer Service Representative will contact the purchaser and receive authorization to ship to new address.

Shipping

Thrive Home Furnishings utilizes a number of reliable and professional carriers for shipment, depending on the product(s) that are ordered. Our shipping methods may include UPS or FedEx. Customers will receive a call prior to delivery to schedule a time with the freight carrier to receive their furniture. Shipping delivery time varies, but can take anywhere between 1 - 2 weeks.

Those living in or near Los Angeles will qualify for Local Delivery rates. We will contact you to make delivery arrangements once your order completes production.

If a customer is not available or not home to receive a delivery during an agreed upon scheduled day and time period (2-4 hour) a $75 redelivery fee will apply. If a customer cannot accept or be contacted to receive delivery of a shipped order, a $50 per day storage fee will be assessed for orders that require storage in a secure storage facility.

Will Call

Sorry, we do not offer Will Call or pick up at our factory due to liability reasons. Please contact your sales representative for shipping arrangements.

Sales & Promotions

Thrive Furniture occasionally offers and promotions and therefore will launch sales to customers who have signed up to receive updates on our website or through other programs we may offer. Our online sale pricing, when available is only extended to orders placed online during the window of time specified. We cannot offer sale pricing before or after a sale has opened or closed. We encourage our customers to sign up to receive the information by providing their email address on our homepage.

 

Online Return Policy

The online return policy is exclusive to orders placed online and does not apply to orders placed in our showroom.

All orders ship with a signature requirement. If you are unable to provide a signature, please contact support@thrivefurniture.com prior to shipment. Thrive Home Furnishings is not liable for anything lost or damaged in transit when the signature requirement has been waived prior to shipment.

All products should be inspected prior to signing a delivery confirmation. Customers are responsible for inspecting all items prior to signing for delivery. Any items signed for in good condition cannot be returned. If it is not possible to inspect your furniture upon delivery, please contact support@thrivefurniture.com.

In the event that you have received an item that has been damaged, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit. Damaged items must be reported within 7 days of receipt. All damages should be reported to support@thrivefurniture.com. We will contact you with instructions and have you fill out a return authorization form.

Like with all furniture, we take great care to pack shipments so that they will arrive safely, so be certain to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

If you would like to return something for a reason other than damage, please contact support@thrivefurniture.com for approval. We will contact you with instructions and have you fill out a return authorization form. At Thrive Furniture, we make all our furniture order, we do not keep warehouses of old materials and fabrics. Each piece is hand crafted from the moment we receive your order, that is how you know you are only getting the finest craftsmanship and qaulity. At Thrive Furniture we have a limited 30 day refund policy (less shipping charges) will be issued if the product(s) are returned to us in their original condition, in the original box, with all the original packing material. While most manufacturers do not offer a return policy on custom furniture, Thrive does allow for Thrive furniture to be returned within the first 30 days for a 30% restocking fee. The restocking fee will be charged on any item returned for any other reason besides damage. No refunds are available after 30 days.

Thrive Home Furnishings is not responsible for the transit cost accrued in returning the original purchase to Thrive Home Furnishings. We strongly recommend using a return service that includes tracking and insurance, as Thrive Home Furnishings cannot be liable for items lost or damaged in transit back to our facility.

If you are exchanging for an item, which you paid for shipping on, your shipping fees will not be refunded. Additionally, if the requested exchange item has shipping fees, you will be responsible for those as well.

Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be certain to retain the original packing materials; original receipt and all merchandise tags for any item that you wish to exchange. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

Showroom Return Policy

Any Thrive Home Furnishing item ordered through the showroom receives the same return policy and lifetime warranty on the frame and suspension and the same limited 2 year warranty on parts and defects. Please see warranty section for full disclosure.

All third party items purchased through Thrive Home Furnishing’s showroom can be returned within 5 days for a full refund when presented with the original packing and original purchase receipt.

All showroom floor models and display items are sold as is and are non-refundable and cannot be exchanged for store credit.

Any item that is taken out on Memo is given a 24 hour window for consideration, after 24 hours the credit card on file will be charged the amount and the item will be understood to be a purchased item. A receipt will be emailed or mailed to the customer.

 


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*NOTE: Thrive Home Furnishings is required by law to collect sales tax on orders shipped to California.

Corporate: 14108 Towne Ave., Los Angeles, CA 90061 | ph. 888-338-1445 | sales@thrivefurniture.com | Copyright © Versa Products, Inc., All Rights Reserved