I ordered 2 sullivan chairs and they arrived yesterday. The chairs are absolutely amazing and very well made. I'm still shocked that the price is so affordable.
I bought these when there was a sale going on, but I wasn't sure about the fabric. The people at Thrive were really great to send me fabric samples and still gave me the sale price even though the sale had ended by the time I got the samples and made a decision. The chairs took longer than stated to ship, but the company sent me an email telling me that they were growing fast and had gotten backed up. They gave us a new estimated ship date and sent us an email when they were on their way.
We had a great experience and I couldn't be happier with the chairs!
I recently purchased a Kennedy chair from Thrive and I absolutely love it. It's constructed well and looks great in my room.
I wanted to share my purchase experience for those considering making a purchase at Thrive. The chair did take a couple weeks longer to arrive than I was originally told, but I was kept informed of the delay by e-mail, and it was not a rush, so no biggie.
Unfortunately, when it arrived it had some quality problems with the chair frame.
Now, I understand Thrive is a new business and mistakes are going to be made. There are a lot of companies out there that are easy to deal with as long as everything goes well. The true test of a company is in how they respond when a problem arises. That's where Thrive really stood out for me. I contacted Ray at Thrive and told him of the issues with the chair and e-mailed him photos. He agreed that there were quality issues with the chair and it never should have gone out. He gave me a couple different options on how they would remedy the situation. I went with having them replace the chair frame. Ray told me he would ship out the replacement within two weeks. Well, not only did he do that, the replacement actually arrived in less than two weeks! It was perfect. It looks great and really makes the room that it's in. The triangular arms are really cool. I couldn't be more happy. Even with the problems with the first chair, I still give Thrive 5 stars because of the prompt and professional way they made it right.
During the whole process, whether by phone or e-mail, Ray promptly returned my calls and e-mails. I also dealt with Josh a couple times and he was equally as helpful and professional.
I hope Thrive is in business for a long time, as I'm sure I'll be back when I'm looking for new furniture. It's great to be able to buy quality furniture that is completely built in the U.S.A. from a company that really understands customer service. Thanks Thrive.
We ordered the Tyler Sofa in Azure Klein, and LOVE it! It is very reasonably priced, the PERFECT color that we were looking for, and seems very sturdy so far. From order date to arrival it took 4 weeks, which was 2 weeks at the factory and then two weeks of shipping from LA to our rural beach house in Maryland, a first for them. We had pretty good luck with the ordering process, though we did have one rep not respond to our emails and another that was brand new and didn't know the first thing about the products. Eventually we found someone who knew the furniture inside and out, and was able to take our order over the phone and include specific delivery instructions. The delivery occurred exactly on time, via FedEx freight, and was completed exactly per instructions, without us being home. Yay! I would recommend booking via phone, and following up a day or so before they say the package will leave their facilities, as I think bugging them helped things keep on track. Based on our experience and the quality/design of the furniture, we are definitely considering more purchases from them.
We ordered the Nixon sofa in a color not listed on the site. (will attach photo) I had a great experience with Calvin, and later Josh. I went to the factory and got a tour which was a nice bonus, you know actually knowing where and how your furniture is made. I grabbed a bunch of swatches but when nothing jumped out at me a miraculous bunch of other swatches appeared and I immediately fell in love. I was told there would be a 4 week turnaround which ended up being 5 but since I requested a special fabric I didn't complain too much. There was a small issue with the shipping service, but just a 1 day issue and they did in fact help bring it in my house and even moved my old one for me.
I absolutely love the couch. It is super comfortable and the color/style is so amazing together. I had follow up calls from Josh to make sure I was happy with my order which made me feel really good and nice to know I wasn't forgotten after delivery.
Can't wait to order a chair. Also they have sales all the time, which is awesome so look out for them, and like them on facebook for updates!
I bought an Eisenhower chair and a Nixon sofa. Almost everything was as advertised. Fabric samples matched the delivered goods. The only difference being web photos of the Eisenhower don't show zippers, but they have them and they are rather prominent. (While I appreciate the functionality, I would suggest a greater seam selvage so that the zippers are not quite so obvious.) Delivery was exactly as advertized, on-time and polite. (Those were the biggest boxes I have ever seen!) There was a very slight issue with the Nixon sofa - a folded seam on the underside that wasn't completely secured. Crystal at Thrive arranged for a "Furniture Medic" who came to my house and fixed it with a compressor and one staple. Even this subcontractor was polite, on-time and efficient. I was hesitant to order furniture on-line without ever sitting on it or seeing their products in person, but I am happy with the delivered goods. I would advise folks to read and understand the description of the products (the "love seat" is really quite long, what I would have called an "apartment sofa", but it is the exact size as advertised) and delivery (threshold means threshold, not "just a few steps in sir, please?" That's not their contract and it is not my prerogative to negotiate with them.) Also, don't be shy, talk to your customer service rep. They will give you info not necessarily available on the web site. (Did you know you can order replacement cushion covers or arm protectors?) I bought a new house and have purchased a lot of furniture in the past year. Thrive gave me better, more personalized customer service than the local brick-and-mortar store or Crate and Barrel. My nephew and his wife just bought a house and are looking at the Nixon. I think they will be as pleased with their experience as I am with mine.
Thrive Home Furnishings gives me hope that well designed, well made contemporary furniture can be affordable. I recently purchased a Sullivan sofa and chair after looking for 3 years. I live on the east coast and anything comparable aesthetically and in quality that I found cost two to three times what the furniture from Thrive cost me and that was before shipping!
In fact I like my Sullivan sofa and chair more than anything I saw in New York and the shipping was free!
Customer service was very personable and even when I had a problem it was solved in such a way that I felt like they had listened to every word.
I like this company, the quality and detail of the product I purchased and the effort they put in to making sure I was a happy customer.
I purchased the Tyler Sofa and could not be happier. Josh and his team worked so hard to get me the couch before the holidays. There was a problem at the last minute with delivery and he went out of his way to get it out on a flight and hired someone in NJ to deliver it to my home - that is service!! The couch was beautiful and just in time for my holiday party. I am very impressed with not only the quality of Thrive's product, but also their quality in customer care, which is often overlooked these days. Two thumbs up.
I recently purchased a Taylor Sofa in Lucky Turquoise and 2 Nixon Chairs in Klein Wheatgrass. I am so pleased with my choices, from deciding to use Thrive Furniture to the style and fabrics. They seem to be a fun and professional bunch. Every time I got off the phone or read an email updating me on the process, I felt at ease that they valued my business and that they were working hard to get me the furniture I purchased.
Once I got my furniture, they called me to see if I loved it, which of course I was very happy with. It is comfortable, and it brightens up my living room.
My friends always compliment me on these pieces and even though they haven't purchased yet, they already ordered swatches, so I know they will be a part of the Thrive club soon.
My search for the perfect sofa (I'm too picky for my own good) was extensive and frustrating. After getting scooped on a mustard yellow vintage number on Craigslist for the third time (in a freaking blizzard, no less) I decided to give Thrive a try even though I couldn't see their sofas in person since I live in Chicago.
My husband and I had decided set aside our tax return to invest in a well-made sofa instead of the cheap but well, cheap Ikea variety. Thrive happened to be running a sale right after the government said we'd be getting our money back, but the feds took their dear sweet time and the sale ended before we could order the couch. I wrote to Thrive the next day to see if they could do anything and lo and behold, they were willing to extend the sale to us. Awesome!
The sofa we chose (the Van Buren) was supposed to ship in 4 weeks. This is where things got a little murky. We ordered it at the end of February, then got an email 4 weeks later letting us know they were behind schedule because of the popularity of the sale, and that they would have to wait a few more weeks to ship the sofa as it was still being made.
We were fine with that, but that date came and went with no word. It was frustrating at first to try to get a response, but after contacting Thrive, Ray took over and worked his magic. He was kind and polite, and I genuinely believe this was a case of the Little Company That Could growing faster than it expected to. When our sofa got here in great condition, I knew it was worth the wait. It's extraordinarily well-made, and comfy without the curse of the La-Z-Boy look.
If you're on the fence about Thrive because of some of the reviews, I encourage you to give them a chance as long as you don't need your furniture right away. In the long run, I think it's much better to have quality furniture that lasts decades and is made sustainably than the instant gratification of a big box store.
I am crazy in love with my new couch! Thanks for making such a beautiful and comfy piece of furniture. I also appreciate your prompt responses whenever I sent you email inquiries checking on my order. Additionally, the white glove delivery did a stellar job. Totally worth the wait.
Saving up for a Kennedy chair!
Amazing...I luv my couches....sooo luv them...thank you for your perfect customer service, amazing product and a much better value than the competition....I will be ordering more...any idea when your next sale will take place....truly spectacular pieces..so glad I found you guys...
I bought the Madison sofa from Thrive and I couldn't be more happier and satisfied by the whole purchase experience. I was looking for a modern sofa and even looked at furniture companies from South Carolina but I got turned off by the horror stories of shipping issues with furniture delivery.
You get amazing customer service with Thrive from the initial inquiry (fabric samples), to the order process. You even get a follow up after delivery. Overall an A+ for Josh and his team at Thrive Furniture.
I just purchased the Arthur sofa from Thrive and could not be more excited. I never dreamed I would purchase a couch on-line, but the staff at Thrive gave me great information which made the decision much easier. I love that the furniture is made in the USA. Thanks to all at Thrive for such a positive experience!!
I just took delivery of a Sullivan sofa and chair from Thrive. I was a little hesitant about ordering furniture on line and not being able to see it in person. I live near the factory so I called them and Calvin invited me to tour the factory. I was very impressed and I ordered the furniture on the spot. The original fabric I chose turned out to be discontinued
but it was no problem to find a substitute. It caused a small delay but i couldn't be happier with the new Sullivan sofa and chair.
I ordered the nixon love seat and nixon sofa. They both look and function beautifully and add the perfect touch to my mid-century modern home. Everyone I talked to was extremely helpful, albeit extremely busy. Josh and Calvin were my point people and were very accommodating and I feel should anything go wrong with the couches, I know I can call talk to someone who will help me.
I would recommend giving them ample build time and being flexible with their delivery expectations as they seem to be the extremely sought after. Even if you get a delivery day and time in writing, expect delays. Its really the only drawback to ordering from them. Though as they improve their workflow, I am sure they will continue their great customer service and improve their communication.
The product is quality and environmentally friendly. Well worth the wait.
I ordered the Taylor sofa in Klein Granite and received it about two weeks ago. It took a little longer than the original ship date, but it was worth the wait. I totally understand that the guys at Thrive probably have a butt load of orders and things can get a little crazy, but they have ALWAYS been accommodating and are super sweet. The amazing quality way surpasses the week or two extra that it took. I would wait an extra MONTH to get such a fabulous sofa and at such a great price. It seems like Thrive has gotten huge here in the last few months, and from what I can tell, they are hiring people to be able to get things rolling more smoothly.
Now, more about my sofa:
The craftsmanship in this thing is amazing, it beats the heck out of the last one I owned, which was a microfiber Camel colored beast that I'm sure was made in China.
It's super comfy for it being so stylish. Usually you lose comfort for clean lines, but not this bad boy.
This sofa was meant for me, I'm telling you. It's my soul mate.
I posted a pic of it, isn't it fab? Happiest couch and owner on the block.
So I purchased a Sullivan Sofa for y living room. I live in LA so I decided to visit them before purchasing, their factory is great and extremely busy. When I arrived, i was greeted with a coolaid smile by Josh. Very solid guy and is straight up with the answers.
So after I left I decided I was going to purchase just was not sure what sofa. After some more research and 2 more visits to the site, I made up my mind and placed my order.
It arrived 6 weeks later, and regardless of what previous reviews state, the shipping of the item was swift and easy and since I always have friends around,taking it to my living room and throwing the old one away was a breeze.
For a company that is new on the market, they did a great job and I am sure that the delivery time will be cut down by almost half as soon as they get caught up their current orders. Will surely buy from them again and have recommended them to my colleagues and family.
CAN'T BEAT MADE IN AMERICA!
I've been meaning to write to you for weeks to thank you and your team. We are thrilled with the sofa you built for us. We were a little hesitant to order furniture online without having seen it, but we're so glad that we did. The leather is gorgeous and soft, and has held up beautifully to the abuse inflicted on it by our two year old son. We couldn't be happier with how it turned out.
Just wanted to let you know that our Nixon was delivered yesterday. We love it! The color worked out even nicer than we had hoped.
Also wanted to mention that JFD office, the delivery company you used was great. They were in touch with us as soon as they received the couch and were able to set up a time and deliver the same afternoon.